General Terms and Conditions
THE PROVIDENCE STUDIO j.d.o.o. for Services (Note: j.d.o.o. is the Croatian abbreviation for Simple Limited Liability Company)
PIN (Personal Identification Number): 90797454855
Registered Office: Ulica kralja Tomislava 29, Lipik, Croatia
Registered with: Commercial Court in Osijek,
Permanent Service in Slavonski Brod under number Os-Sb/Tt-25/8756-2 of 18/04/2025
Director: Anamarija Brnadić
Tel.: +385912550010
Share Capital: 1.00 euro paid in full
Account: HR8424070001100744744 opened with OTP Bank with its registered office in Split
General Terms and Conditions
THE PROVIDENCE STUDIO j.d.o.o.
1. Introductory Provisions
1.1. These General Terms and Conditions (hereinafter: the “Terms”) regulate the mutual rights and obligations of the company THE PROVIDENCE STUDIO j.d.o.o. (hereinafter: the “Company”) and legal or natural persons who are not consumers in the sense of the Consumer Protection Act (hereinafter: the “Customer”), related to the provision of professional services for the creation of 3D visualizations, animations, VR/AR displays, post-production, and other related services that the Company provides to its clients.
1.2. These Terms represent an integral part of every service agreement concluded between the Company and the Customer and apply to all services provided by the Company, unless explicitly agreed otherwise in the agreement or a specific written offer.
1.3. The Company’s details are as follows:
- Company Name: THE PROVIDENCE STUDIO j.d.o.o.
- Registered Office: Ulica kralja Tomislava 29, Lipik, Croatia
- PIN (Personal Identification Number): 90797454855
- Registered with: Commercial Court in Osijek, Permanent Service in Slavonski Brod, under file number: Os-Sb/Tt-25/8756-2 of 04.2025
- Director: Anamarija Brnadić
- Contact Phone: +385912550010
- E-mail: anamarijab@theprovidencestudio.hr
- Share Capital: 1.00 euro paid in full
- Business Bank: OTP Bank with its registered office in Split
- Account IBAN: HR8424070001100744744
1.4. By using the Company’s services, accepting the Offer, concluding the Agreement, or paying the advance or the total invoice amount, the Customer fully confirms that they are familiar with the content of these Terms, accept them completely, and are bound by them.
1.5. These Terms apply to all forms of contractual relationships between the Company and the Customer regardless of the method of contracting services, including concluding agreements in writing or electronically, or by other remote means.
1.6. The Company reserves the right to amend or supplement these Terms at any time. All amendments or supplements will be legally valid after they are published on the Company’s website, with a clearly indicated effective date. The Customer is obliged to regularly monitor the amendments and supplements to the Terms, and the continued use of the services after the amendment is considered consent to them.
1.7. In case of contradiction between these Terms and the provisions of a specific service agreement or an Offer provided by the Company to the Customer, the provisions of the Agreement shall prevail, followed by the Offer, and only then these Terms.
1.8. The materially competent court in Zagreb shall have jurisdiction for the resolution of all eventual disputes.
1.9. These General Terms and Conditions shall enter into force on the date of publication on the Company’s website.
2. Definitions and Subject of Services
2.1. For the accurate and unambiguous interpretation of these Terms, as well as the service agreements and individual offers concluded by the Company with the Customers, certain expressions and terms shall have the following meaning:
- Render – a static 3D display created by the process of rendering, i.e., computer processing of a three-dimensional model into a visual image.
- Animation – a moving display of space, objects, or processes created in a computer 3D environment, including cameras, transitions, and visual effects.
- Virtual Reality (VR) – an interactive computer-generated 3D display of space or an environment that the user experiences through VR devices (e.g., headset), allowing real-time perspective change and the impression of being within the digital environment.
- 360° Panoramic View – a spherical static or dynamic visual display created by stitching or rendering content in a full 360° horizon and 180° vertical, which allows the user to freely turn their view within the scene without changing their position in the space.
- Aerial Renders – a computer-generated static or animated display of space from an aerial perspective (most often a simulated drone position), created by rendering a three-dimensional model from a high camera to represent the urban or spatial context.
- Revision – a minor correction to the created content, such as a colour change, element replacement, or minor content adjustment within the scope of the agreed services. The number of included revisions is defined in the Offer. Every additional revision beyond those included in the Offer is subject to separate billing in accordance with the Offer and these General Terms.
- Change – an alteration of the concept, functionality, new rooms, additional renders, changes in layout, and similar, which is substantially more significant than a revision.
- Working Files – original digital formats (e.g., .max, .psd, .aep, .ai, .ue, .fbx, .obj, .dwg, etc.) with which the Company creates visual materials. These remain the exclusive property of the Company, unless otherwise agreed upon for a special fee.
- Final Materials – finally created and approved renders, animations, and other content, delivered to the Customer in the final production quality and formats defined in the Offer.
- Confidential Information – all data, documents, drafts, technical solutions, business, or personal information that one contracting party makes available to the other party during or in connection with the agreement, offer, or service execution, which is not publicly available, and especially: technical documentation, branded elements, business plans, and other internal data.
- GDPR / Data Protection Regulations – The General Data Protection Regulation (Regulation (EU) 2016/679) and all corresponding laws and by-laws of the Republic of Croatia related to the processing and protection of personal data.
- Official Correspondence Channel – all means of official communication defined in the agreements or written business documentation between the Company and the Customer, especially the electronic mail addresses stated in the contractual documents and regularly used for confirmations, changes, and notices.
2.2. The Company provides professional services in the field of digital visual production, which include computer 3D modeling services, photorealistic visualization (rendering), animation creation, and related post-production services, all in accordance with accepted offers and agreements concluded with the Customers.
2.3. The Company offers only the services explicitly stated in the individually accepted offer or agreement. The content, scope, number of displays, level of processing, resolution, and quantity of delivered material are determined exclusively in the documents that are an integral part of the business relationship, i.e., in the accepted offer, the service agreement, and these Terms.
2.4. Services provided by the Company, depending on the content of the Offer, may include (but are not limited to):
- 3D modeling of space, objects, furniture, and details,
- creation and application of textures, including custom-made materials,
- setting up photorealistic lighting, composition, and shots,
- rendering in high resolution (standard 4K, and by agreement up to 8K, 16K, or 24K),
- post-production (colour grading, corrections, additional visual and technical effects),
- creation of animations (walkthrough, flythrough, storytelling) with the possibility of adding music, transitions, and sound elements,
- creation of VR and AR displays,
- creation of 360° panoramic views,
- interior design,
- graphic design,
- computer and related activities,
- photographic activities,
- translation services.
2.5. Services that are in any case not included in the cooperation or the project price are:
- Preparation of execution or workshop drawings
- Design supervision or cooperation on the construction site
- Preparation of documentation for permits
- Render farm services or external rendering
- Procurement of furniture, materials, or technical equipment
- Legal and construction consultations
- all other services not explicitly mentioned in the Agreement, Offer, or Terms, unless the Contractor confirms in writing that such services are included.
2.6. Services that are not included in the regular scope of work and are charged extra (if not expressly included in the Offer or agreement) include, for example:
- Additional renders or cameras beyond the defined number;
- Additional revisions after the included revisions have been used;
- Branded elements (e.g., logo, palette, corporate elements);
- Special effects (e.g., volumetric lights, atmospheric simulations, particles);
- Acquisition and processing of paid 3D models from external databases (e.g., TurboSquid, DesignConnected, etc.);
- Assignment of working files (e.g., .max, .psd, .aep, .ai, etc.), which is charged separately and is possible only with a written agreement;
- Urgent processing and delivery in less than the standard deadline;
- All other services not explicitly stated as included in the Offer, Agreement, or these Terms.
2.7. Additional services not covered by the accepted offer can also be agreed upon verbally, as specified in more detail in the service agreement.
2.8. All deliveries are subject to a phased production structure (e.g., CLAY, MATERIALS AND BASIC TEXTURE, PREVIEW, FINAL) and the final materials are delivered in the agreed formats (e.g., .JPG, .PNG, .TIFF, .MP4).
2.9. The Company does not provide design services, architectural supervision, preparation of documentation for permits, technical documentation, procurement of materials, execution of works, or legal consulting. Visualizations are exclusively aesthetic representations and must not be used as a substitute for technical documentation.
3. Prices and Payment Terms
3.1. All prices for services provided by the Company are determined based on individual offers (hereinafter: Offer) accepted by the Customer and/or based on the valid Service Price List, which constitutes an integral part of these Terms as Annex 1, and which the Customer receives for inspection during negotiations on the terms of cooperation.
3.2. In the event that the contracting parties do not explicitly agree on a price other than that stated in the Price List, the price stated in the Price List for each individual service shall apply.
3.3. All prices are expressed in euros (EUR) and do not include value-added tax, as the Company is not in the VAT system, unless otherwise stated in the Offer at the time of concluding the Agreement.
3.4. Services covered by the basic packages in the Price List include a precise number of renders, number of revisions, level of modeling, type of textures, post-production, and other technical specifications defined in the Offer. All additional services outside of this scope shall be charged according to the clauses in these Terms.
3.5. The total price of services for a specific project is determined by the content of the Offer accepted by the Customer, along with additional increases pursuant to the Terms for services that were not covered by the Offer but were ultimately provided to the Customer. In case of any inconsistency between the Agreement, the Offer, and the Price List, the following order of precedence shall apply:
- first, the provisions of the Offer shall apply,
- then the Service Agreement,
- and then these General Provisions and the Price List.
3.6. Payment shall be made to the Company’s bank account: IBAN: HR8424070001100744744 opened with OTP Bank with its registered office in Split. The Customer undertakes to make all payments in full, without set-off, retention, or conditioning, in EUR currency.
3.7. All other services not explicitly included in the accepted Offer (e.g., additional renders, additional revisions, extraordinary modeling, branded elements, special effects, urgent delivery, assignment of working files, etc.) shall be charged separately, according to the valid Price List, and added to the basic price.
3.8. If the Customer provides the Company with its own 3D model of the space in BIM format (e.g., Revit, ArchiCAD, or similar), which is technically correct, fully functional, and directly applicable for the purposes of continued design, processing, and rendering, the total price of the services may be reduced by a maximum of 25%, with the prior written consent of the Company. The Company shall exclusively decide on the validity, applicability, and technical correctness of the submitted model, and reserves the right to request refinement, conversion, or supplementation of the model at the Customer’s expense if it determines that the submitted material does not meet the technical, functional, or format requirements for further processing. The Company is not obligated to provide any discount if the model requires additional adjustments, technical cleaning, reconstruction, or replacement of materials and elements that deviate from the standards required for the performance of the contracted service.
3.9. In case of delay in payment of any obligation, the Company has the right to:
- calculate statutory default interest without special warning;
- suspend work on the project until the obligation is settled;
- withhold the delivery of final materials or deliver them in a restricted form (e.g., with a watermark) until the payment is made in full.
3.10. The costs of obtaining paid 3D models from external sources (e.g., TurboSquid, 3dsky, DesignConnected) will be charged additionally at the actual cost, with prior notification to the Customer, in accordance with the agreement in the service contract.
3.11. The Service Price List may be updated occasionally, and the new version becomes binding for all future projects and orders upon publication on the Company’s website or delivery with a new Offer.
4. Electronic Contracting and Communication
4.1. Service agreements, Offers, acceptances of Offers, order confirmations, correspondence regarding additional services, Price Lists, and all other forms of business communication between the Company and the Customer may be validly concluded and exchanged electronically.
4.2. The Customer accepts that the Company uses electronic tools for identification and electronic signatures (advanced electronic signature, qualified electronic signature, or electronic confirmation of consent via email or other forms of communication designated as official correspondence in the service agreement) and confirms that such documents have the same legal force as those signed manually, in accordance with the valid legislation of the Republic of Croatia.
4.3. Communication via electronic mail from the addresses exchanged between the Customer and the Company, as well as other electronic communication (WhatsApp, ClickUp, etc.), is considered valid and legally binding. The Contracting Parties mutually agree that electronic communication is considered an official form of correspondence and is deemed written consent in the context of their relationship.
4.4. For the purpose of sending notices, confirmations, and documentation, the Company uses the electronic mail address provided in the contractual documentation. The Customer undertakes to regularly check the specified address and promptly inform the Company of any change.
5. Production and Delivery Deadlines
5.1. The deadlines for the production and delivery of visual materials are determined individually in the accepted Offer or Agreement, and shall be calculated from the day of:
a) payment of the advance by the Customer, and
b) delivery of the complete materials necessary to start production, whichever occurs later.
5.2. Deadlines are determined in working days, excluding Saturdays, Sundays, and holidays, and may vary depending on the scope of the project, the level of requirements, and available capacities.
5.3. The Company reserves the right to unilaterally extend delivery deadlines in the following cases:
- if there is a delay by the Customer in paying the advance or submitting the required data,
- in the case of technical difficulties, illness of key associates, or unforeseen circumstances,
- if the Customer requests additional changes, revisions, or expansion of the scope of work,
- in the event of force majeure (fire, flood, epidemic, equipment malfunctions, and similar),
- other conditions specified in the service agreement.
5.4. In the case of justified extension of the deadline, the Company is not responsible for any damage that the Customer may suffer due to late delivery.
5.5. The phases of production and technical delivery formats are regulated by the Offer and the service agreement. The performance of services will take place in phases, according to the performance dynamics defined in the Offer, and the usual flow includes the following phases:
Phase I. – Project Preparation
1.1. Analysis of Project Documentation Checking and reviewing all submitted drawings, dimensions, floor plans, sections, and lighting schemes. Identification of potential deficiencies and feedback to the client.
1.2. Collection of References and Defining the Atmosphere The client submits a mood board with visual guidelines. Defining the expected look and lighting atmosphere through reference images and examples.
1.3. Work Plan Creation of the project dynamics plan by week. The number of renders, level of detail, deadlines for revisions, and final deliveries are defined.
Phase II – 3D Modeling
2.1. Architecture and Interior Modeling Modeling of the object based on technical documentation (CAD / PDF / Revit / SketchUp). Precise reconstruction of architectural elements, walls, floors, windows, doors, etc.
2.2. Furniture and Equipment Insertion of ready-made 3D models from the library. If necessary: modeling of custom-made furniture (charged separately).
2.3. First Iteration (Geometry without Materials) Presentation of the basic model (without light and materials) to check proportions and layout. Visual confirmation of the space before proceeding to the next phases.
Phase III – Lighting
3.1. Primary Lighting Setup Implementation of daylight (Sun & Sky system or HDRI mapping). Setting the realistic direction of light according to the context (location, orientation, time of day).
3.2. Secondary and Accent Lighting Interior lighting: ceiling, wall, ambient, and decorative. Introduction of light accents for atmosphere and depth of shots.
3.3. Test Renders (CLAY) Creation of test shots in a gray (clay) variant – without materials, light only. Revision of lighting with the client and confirmation before material application.
Phase IV – Materials and Decoration
4.1. Materials and Textures Application of realistic materials (wood, stone, concrete, fabrics, glass, etc.). If necessary: creation of unique materials for specific surfaces (additional service).
4.2. Scene Decoration and Stylization Adding details: decorative elements, plants, curtains, artworks, environment, etc. Stylization of the scene in accordance with the previously defined mood board.
4.3. Test Render for Confirmation Low-resolution render with all included elements for confirmation of the overall atmosphere. Revision and final confirmation before creating the final shots.
Phase V – Framing and Rendering
5.1. Camera Selection and Composition Setting cameras for each shot: horizontal, vertical, and bird’s-eye views. Compositional analysis of shots for maximum aesthetic and informative value.
5.2. Final Scene Preparation and Rendering Rendering of all shots in high resolution (minimum 3840×2160 px). If necessary: Bloom/Glare effects, basic colour correction, final sharpening.
5.3. Shipping and Delivery Shots are delivered via online platforms (Google Drive / WeTransfer). USB delivery is possible (by arrangement).
6. Liability and Limitation of Damages
6.1. The Company is obligated to perform the services professionally, carefully, and conscientiously, in accordance with the rules of the profession, the content of the Offer, and the deadlines agreed upon with the Customer.
6.2. All delivered renders, animations, and other visual materials are created exclusively for aesthetic and presentation purposes and do not constitute technical, execution, construction, or other documentation suitable for the performance of works. The Company shall not be liable if the Customer or third parties use them in a manner not intended by the Agreement or the Offer.
6.3. The Company is not responsible for:
- a) delays caused by untimely or incomplete delivery of materials by the Customer,
- b) differences in colour, contrast, textures, or light between the displayed digital material and the actual execution in the space,
- c) the content, quality, and performance of services by third parties involved at the initiative or engagement of the Customer,
- d) data loss or damage to equipment on the Customer’s side,
- e) damage incurred by using preview versions for purposes that were not approved,
- f) errors arising from the interpretation of the delivered content outside of its original purpose.
6.4. The Company’s total liability for any damage – regardless of the legal basis – is limited to the amount actually paid by the Customer in the specific case. The contracting parties explicitly exclude liability for lost profit, business opportunities, indirect, or consequential damage.
6.5. In the event of a breach of obligations by the Customer (late payment, exceeding revisions, misuse of materials, non-compliance with technical limitations, etc.), the Company has the right to suspend work, withhold delivery, and charge for damages, including the possibility of charging a contractual penalty if provided for in the agreement.
6.6. All provisions on liability shall apply regardless of the method of contracting services (in writing, electronically, or orally in accordance with the terms of the service agreement) and shall remain in force even after the termination of the contractual relationship, as long as there are claims arising from the performed services.
7. Intellectual Property Rights
7.1. All copyright, proprietary and moral rights, rights of exploitation, as well as other intellectual property rights to all works, visual displays, animations, renders, files, projects, models, illustrations, textures, effects, and other delivered materials created within the scope of services performed by the Company, belong exclusively to the Company, unless otherwise expressly agreed upon in writing.
7.2. Upon the fulfillment of all its obligations under this Agreement, especially the obligation of full payment, the Customer is granted a non-exclusive, non-transferable, and time-unlimited license to use the delivered materials exclusively for its own needs, i.e., for the purpose of the project specified in the preamble of the service agreement for which the services were provided, without the right to modify, duplicate, distribute, rent, lend to third parties, further commercialization, or process without the written approval of the Company. Moral rights of copyright are not transferred to the Customer; accordingly, the Company may freely display its copyrighted work, for example, for the purpose of its own business presentation to third parties, promotion, and references (portfolio, social networks, website).
7.3. Working files and original project files (e.g., .max, .psd, .aep, .ai, etc.) constitute the Company’s internal working material and are not subject to delivery, unless their handover is explicitly contracted and separately charged, in accordance with the Offer or the service agreement.
7.4. In the event of copyright infringement or unauthorized use of the delivered materials, the Company has the right to initiate legal proceedings against the Customer and demand compensation for damages and cessation of use, without prior warning.
7.5. All information exchanged by the Contracting Parties during negotiations, preparation, conclusion, and execution of the service agreement, including technical data, drafts, business plans, visual solutions, trade secrets, and personal data, shall be considered confidential and subject to the obligation of confidentiality.
7.6. The Contracting Parties undertake not to make such data available to third parties without the prior written consent of the other party, except to the extent necessary for the execution of this Agreement or when obliged to do so by law or a valid request from a competent authority.
7.7. The Contracting Parties mutually declare that they will comply with the valid regulations on personal data protection in the processing of all personal data, including the General Data Protection Regulation (GDPR) and the Law on the Implementation of the General Data Protection Regulation. More detailed privacy rules and the method of personal data processing are contained in the privacy policy and cookie policy located on the Company’s website.
8. Data Confidentiality
8.1. All technical, business, project, creative, or other information made available by one contracting party to the other party within the scope of the business relationship, which is not publicly available, shall be considered confidential data.
8.2. The Company undertakes to keep confidential all data, documents, drafts, references, communications, and other information received from the Customer that are marked as confidential or are by their nature considered confidential. In addition to the above, business secrets shall particularly include: confidential, technical, financial, commercial, or strategic data obtained by the contracting parties during cooperation, and all data designated as a business secret by law and other regulations, as well as other data whose disclosure could cause detrimental consequences for the economic interests of the other contracting party.
8.3. The Customer undertakes to keep confidential all technical processes, working methods, prices, internal organizational data, and other information about the Company that they are not authorized to share with third parties without prior written consent.
8.4. In the event of a breach of the obligation to preserve business secrets by the other contracting party, the Company shall have the right to claim and receive payment of a contractual penalty from the other contracting party in the amount of 5000 euros. The payment of the contractual penalty shall not limit the Company’s right to full compensation for damages incurred by the contracting party whose right has been violated.
8.5. The obligation of confidentiality shall endure throughout the duration of the contractual relationship and even after its termination, without time limitation, regardless of the reason for termination.
8.6. Exceptionally, data may be disclosed to competent authorities or persons when required by law or a final court decision, with the obligation to notify the other contracting party beforehand, if legally permissible.
9. Final Provisions
9.1. These General Terms and Conditions shall apply to all agreements, offers, orders, and other legal actions between the Company and the Customer, unless otherwise agreed in writing.
9.2. In case of disagreement between these Terms and a specific offer or agreement, the Offer shall prevail, followed by the Agreement, and then these Terms.
9.3. The invalidity of a particular provision of these Terms shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the nearest valid provision that corresponds in meaning and legal purpose to the original.
9.4. The contracting parties shall endeavour to resolve all disputes amicably. If this is not possible, the materially competent court according to the Company’s registered office shall have jurisdiction for the resolution of disputes.
9.5. These Terms, with all annexes (in particular the Service Price List – Annex 1), are available upon request, while the Terms are published on the Company’s website.
9.6. The contracting parties reserve the right to extend the deadline for the performance of their contractual obligations if they were prevented during that period by extraordinary external events that occurred after the conclusion of the Agreement, and which could not have been foreseen, prevented, eliminated, or avoided at the time of concluding the Agreement (hereinafter: force majeure). Extraordinary events/force majeure within the meaning of this paragraph shall particularly include:
- fire, flood, earthquake;
- war, rebellion, unrest, epidemics, general strike, sanctions;
- acts and measures of competent state authorities;
- other force majeure events recognized by case law.
9.7. In the event of an extraordinary event/force majeure, the deadlines for the performance of obligations shall be postponed for the duration of such events. The party affected by force majeure is obliged to immediately inform the other Contracting Party of these events orally (by telephone), and in writing (e-mail, registered mail) no later than 3 (three) days from the day the event/force majeure occurred/ceased. If the Affected Party fails to act in accordance with the above, it shall be liable to the other Contracting Party for the resulting damage suffered by the latter due to the omission of such notification.
9.8. The aforementioned stipulations shall not apply if the party affected by force majeure has already previously fallen into delay with the performance of its contractual obligation, and therefore has no right to invoke the rights under this Article.
9.9. These General Terms and Conditions shall enter into force on the date of their publication and shall apply to all relations concluded from that day onward.